Welcome to Oliverse. These Terms of Service ("Terms") govern your access to and use of our website, services, olive tree adoption program, and related purchases. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Terms.
By creating an account, adopting a tree, making a purchase, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You must be at least 18 years old to use our services.
Oliverse offers annual olive tree adoption plans that may include:
A physical printed adoption certificate is an optional paid add-on and is not included with an adoption unless the order confirmation says otherwise.
We reserve the right to modify, suspend, or discontinue aspects of our services, subject to our obligations for existing paid adoption periods and applicable law.
Each adoption is valid for one year from the date of purchase. During this period, you will receive the olive oil shipments included in your selected plan. Adoptions may be renewed for additional periods at our discretion.
Adoption does not constitute legal ownership of the tree or land. You are adopting the tree for the purpose of receiving olive oil and related services. The physical tree and land remain the property of Oliverse or our grove partners.
An eligible customer can use the virtual map to claim one available tree tile that is compatible with the customer's plan. A plan may cover more than one adopted tree, but the current virtual-map experience permits one claimed tile per account. A specific region or tree remains subject to availability, and natural conditions may change a tree's characteristics over time. The current service does not include a self-service right to release, switch, transfer, or rename a claimed tree tile.
Oliverse supplies certified Italian extra virgin olive oil, cold-pressed shortly after harvest, bottled in protective dark glass, and produced to a certified specification of at least 500 mg/kg of polyphenols. During a normal harvest, the oil supplied for an adoption comes from olives grown on the customer's adopted tree or trees.
Production depends on weather, harvest conditions, and tree health, so we cannot guarantee a particular yield or harvest date. If an adopted tree cannot provide the quantity included in a plan, we may provide equivalent certified extra virgin olive oil from our grove or another remedy appropriate to the circumstances.
All prices are displayed in the currency specified on our website and are subject to change without notice. Prices include applicable taxes where required by law. Shipping charges are shown separately when a shipment is claimed. Oliverse covers all import duties for shipments to the United States and the United Kingdom.
Payment is required at the time of adoption purchase. We accept major credit cards, debit cards, and other payment methods as displayed on our website. All payments are processed securely through third-party payment processors.
By providing payment information, you represent and warrant that you are authorized to use the payment method and that all information provided is accurate.
Adoption plans renew annually unless canceled. The number of bottles, liters, trees, and shipments included in a plan appears on the plan page and checkout confirmation. New customers receive the plan family currently offered on the website; existing customers may retain a legacy plan and its original entitlement.
Shipments become available according to the subscription start, harvest timing, and plan schedule. An available shipment must be claimed from the customer's account before it is prepared for dispatch. A shipment is not sent immediately merely because an adoption has started.
We ship to all countries in the European Union, Canada, the United States, and the United Kingdom. When claiming a shipment, you must provide or confirm an accurate delivery address in one of these destinations. An address saved in Account Settings is an optional default that may prefill the claim form; not saving one does not affect shipment availability or eligibility. The address confirmed during the claim is used for that shipment. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information. Delivery typically takes 5-7 business days after dispatch, though carrier and customs processing may cause delays.
Standard shipping charges per claimed shipment depend on the delivery destination:
These charges apply unless checkout states that shipping is included or has already been paid. Expedited shipping is not currently available. The applicable shipping charge is displayed before payment. We use protective packaging and dark glass bottles to reduce damage in transit.
If a shipment is lost in transit or arrives damaged, report the problem to Oliverse so we can review it under the damaged-product policy below. Nothing in these Terms limits rights that cannot be limited under applicable law.
Oliverse covers all import duties for shipments to the United States and the United Kingdom. Customers in these destinations will not be asked to pay import duties. Customs or regulatory processing may still delay a delivery.
By completing checkout, you confirm the order details, total price, subscription, and renewal terms presented to you. Subject to the European Union refund option below and your mandatory legal rights, we do not provide refunds solely because you changed your mind, considered the purchase accidental after confirming it, did not use the adoption benefits, or forgot to cancel before a renewal.
Canceling an adoption stops the next renewal but does not create a refund for the current paid adoption period. We do not provide prorated refunds for an unused part of that period.
If you reside in a European Union member country, you may request a refund of your adoption payment as long as you have not claimed a shipment for that paid adoption period. Once you claim a shipment for that period, this refund option ends. You can still request a refund on the other grounds described below, and you retain any mandatory rights under applicable consumer law. To request a refund, follow the Refund Review process below.
We also review refund requests that identify a duplicate or unauthorized charge, a checkout or billing error, a material failure to provide the purchased service, or a missing, damaged, defective, or incorrect physical product. To request a review, explain the reason and email support@olive-verse.com from the email address used for your purchase.
We may ask for information needed to verify the request. If we approve a refund, we return it to the original payment method. Your bank or card issuer may take additional time to make the funds available. If a payment dispute is open, the payment remains in that dispute process and we will not issue a second refund for the same charge. While the dispute remains open, we may suspend access to your account and pause all shipments.
If you receive a defective or damaged product, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include replacement or refund at our discretion.
You may cancel your adoption through Account Settings by opening Manage Subscriptions. Cancellation takes effect at the end of the current paid adoption period, and included service continues through that period. We do not provide prorated refunds for an unused portion of the adoption period.
This refund policy is in addition to any rights you have under applicable consumer law. Nothing in these Terms limits rights that cannot legally be limited or waived.
To use certain features of our services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem necessary. You may terminate your account at any time by contacting us.
You may add up to 20 characters of text to an eligible olive oil label. The current personalization service is text-only and does not accept uploaded artwork, logos, or photographs. You agree not to include:
We reserve the right to reject or modify any custom label content that violates these guidelines. You are solely responsible for the content you choose to include on your labels.
All content on our website, including text, graphics, logos, images, and software, is the property of Oliverse or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission. You may use our website and services for personal, non-commercial purposes only.
You agree not to use our services:
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:
We make no warranties regarding the quality, safety, or suitability of our products for any particular purpose. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
To the maximum extent permitted by law, Oliverse and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services. Our total liability shall not exceed the amount you paid to us in the twelve months preceding the claim.
You agree to indemnify, defend, and hold harmless Oliverse and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Oliverse operates, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules, unless otherwise required by law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Oliverse regarding your use of our services and supersede all prior agreements and understandings.
If you have any questions about these Terms of Service, please contact us:
Email: legal@olive-verse.com
Website: https://olive-verse.com
Last Updated: September 29, 2026
Oliverse is operated by Apiari trgovina in storitve d.o.o. (Apiari d.o.o.), Slovenska cesta 9, 1000 Ljubljana, Slovenia. Registration number 7495226000, VAT ID SI67609015.
